Redesigning appointment scheduling
ShippedCut booking abandonment from 34% to 11% for a healthcare scheduling platform.
HealthcareResearchConversion
View →Seven years designing for products where getting it wrong is expensive — banking, healthcare scheduling, and one very complicated logistics dashboard. I care most about the parts nobody screenshots for a portfolio.
Cut booking abandonment from 34% to 11% for a healthcare scheduling platform.
Built a 40-component design system adopted across 6 product teams in a year.
Took the core product from partial to full WCAG 2.1 AA compliance.
Currently redesigning a dispatcher dashboard used by ops teams 8+ hours a day.
Cut booking abandonment from 34% to 11% for a healthcare scheduling platform.
Ran 14 user interviews before touching a single screen. The fix wasn't visual — it was removing three unnecessary steps and a form field nobody could explain the purpose of.
Built a 40-component design system adopted across 6 product teams in a year.
Started as a personal Figma library to stop redoing the same button. Now the default starting point for every new feature at the company.
Took the core product from partial to full WCAG 2.1 AA compliance.
Full audit across 60+ screens, prioritized by actual usage, with a remediation plan the engineering team could actually ship incrementally.
Currently redesigning a dispatcher dashboard used by ops teams 8+ hours a day.
Deep in the research phase — shadowing dispatchers before proposing anything.
Lead designer for the core product and its internal design system.
Owned end-to-end design for the scheduling product, from research through shipped UI.
Designed the subscription and account management flows.